RADtech’s Refund and Returns Policy

Returns Policies

Thank you for shopping at RADtech!

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rad-tech.co.za and send your item to: Industrial Village Kya Sands, 22 Elsecar Street, Kya Sands, 2169.

Please note that you must return each item in the same condition in which you received it. This means that new items must be returned new, unused and complete. Used items must not have any additional signs of use or damage.

Mistaken returns

Please ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.

To protect our employees and customers, RADtech disposes of incorrect/mistaken returns. If you accidentally sent the wrong item to RADtech, please contact info@rad-tech.co.za as soon as possible. RADtech cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to RADtech

Removal of personal data

When returning a product for any reason, you must do so in the exact conditions you received it from RADtech. In this respect, you must entirely delete, remove, and eliminate all personal data about you and/or any third party which may be possibly present in the same item, and must de-latch any account possibly latched to the same item. You will be fully responsible for any data breach that may occur if you fail to do so. You must remove from the returned product and the box containing the returned product any item not about the returned product as originally received from RADtech. RADtech will not be responsible for any such items erroneously left by you within the returned product or the box containing the returned product. You agree and accept that the returned product will become RADtech’s property and that RADtech is therefore entitled to sell it to third parties at RADtech’s full discretion.

Note: RADtech may sell certain products in unsealed boxes (e.g., for HTC and Huawei), as this is how we receive them. When returning these products to Radtech, you must send them in the same condition as received by you, without affixing any seal, otherwise, you may be held liable for any data breach or other adverse consequences.

Devices with storage media (e.g. MP3 players, digital cameras, cell phones, USB sticks, laptops, etc.)

Please note that there should be no files loaded on these devices when you return them to us. You are responsible for deleting all recorded confidential and personal data before returning such devices.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number)

Shipping

• Please do not send the product back to the manufacturer. It must be sent to the following Address Industrial Village Kya Sands, 22 Elsecar street, Kya Sands, 2169.
• You will be responsible for paying for your shipping costs for returning your item.
• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.